You can view your store credit balance on your account page or on the checkout page.

That store credit can be applied to the purchase of any standard, non-rental QLab license. At the end of each day, you'll receive 'store credit' equal to the value of that day's rental. Our rental licenses are 'rent-to-own,' which means every dollar that you spend on rental licenses can be applied towards the purchase of a standard QLab license. When the rental period is over, the license will simply time out you do not need to “stop” or “cancel” a rental. On the appropriate day, the license will activate and unlock the features. You can purchase and install rental licenses ahead of time and choose the date on which they will start. Rental licenses are short-term expiring licenses that stop working when the rental period ends. Rental licenses are an affordable way to access QLab for short periods of time. We're looking forward to hearing from you! Contact Support Buying and Renting QLab Licenses We are incredibly proud of our product support, and our dedicated team will get you the solution you need. We don't offer help over the phone or chat service because email allows us to quickly direct you to the team member who is best suited to answer your question and provides us with a clear record of all of your questions and what we've suggested. Over the past 10+ years of supporting QLab, we've consistently found that email correspondence provides our users with the best and fastest help. If you have a technical question, please include the version of QLab and macOS that you’re running. When you get in touch, please include any details that may help us understand your question, and we'll work hard to get you up and running.

We offer all of our users the same high-quality, free, friendly, and fast email-based support at If you email us during our business hours, 9 am - 7 pm Eastern US time Monday - Friday, we typically reply within an hour.

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